At Overthrow New York, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer the following return options:
Online Purchases
Refunds:
- Items purchased online can be returned for a refund within 15 days from the date of purchase.
- To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached.
- The original receipt or proof of purchase must be provided.
Store Credit:
- Items can be returned for store credit within 30 days from the date of purchase.
- The store credit will be issued in the form of an electronic gift card, which can be used for future purchases on our website.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- The original receipt or proof of purchase must be provided.
How to Return:
- Contact our customer service team at [customer service email] to initiate the return process.
- You will receive a return authorization number and instructions on how to return your item(s).
- Please pack the item(s) securely and include the return authorization number inside the package.
- Ship the package to the address provided by our customer service team.
In-Store Purchases
Refunds:
- Items purchased in-store can be returned for a refund within 15 days from the date of purchase.
- To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached.
- The original receipt or proof of purchase must be provided.
Store Credit:
- Items can be returned for store credit within 30 days from the date of purchase.
- Store credit will be issued as a physical gift card, which can be used for future in-store purchases.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- The original receipt or proof of purchase must be provided.
How to Return:
- Bring the item(s) and the original receipt or proof of purchase to any Overthrow New York store.
- Inform the sales associate that you wish to return the item(s).
- The sales associate will process your return and issue a refund or store credit based on the return policy.
Additional Information
- Sale items are final sale and cannot be returned or exchanged.
- Original shipping charges are non-refundable.
- Overthrow New York reserves the right to refuse returns that do not meet the above conditions.
If you have any questions or need further assistance, please contact our customer service team at [customer service email] or visit any of our store locations.
Thank you for shopping with Overthrow New York!
